SaaS in the streets - Service in the sheet

"SaaS on the streets, and Services in the sheets!"

🟨🟨🟨 WHAT? 🟨🟨🟨

This is a crass phrase

someone once used to note

a very common truth in #B2B #SaaS.

A biz can look like SaaS...

• Annual subscription model

• Platform-based product

• Self-service usability

...but, there's a giant, expensive post-sales team.

• Pro Services

• Client Support

• Customer Success

• Solutions Architects

• Account Management

Pull that team out, and

client retention plummets.

Why?

🟥🟥🟥 THE GAP 🟥🟥🟥

As the amazing Callie Williams Reynolds

stated so articulately in a catch-up this week...

→ #Services bridges the gap

→ between market expectations

→ and what the product actually delivers

If you have a large Services team,

you may be staring right at that gap.

Here's the thing:

you still need Services.

You just need it to be efficient.

I'm talking...

✅ Automation

✅ Productization

✅ Process Engineering

✅ AI / Agentic Solutions

✅ Skill Development & Training

✅ Account & Service Level Tiering

✅ Systematic Monitoring & Alerting

✅ Renewal Qualification Frameworks

🟩🟩🟩 ACTION 🟩🟩🟩

If you’re a #CEO or #CRO

managing a #SaaS + #Services biz

and want to turn your Services org

into a #growth #engine (not a margin drain)…

▶️ LET’S TALK ◀️

We can discuss

a roadmap to right-size Services

while you close the gap with Product.