Commercialize Customer Success

𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝘁𝗲𝗮𝗺 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗵𝗮𝘀 𝘁𝗿𝘂𝘀𝘁.

𝗕𝘂𝘁 𝘁𝗵𝗲𝘆'𝗿𝗲 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗼𝗻 𝗮 𝗴𝗼𝗹𝗱𝗺𝗶𝗻𝗲 𝗼𝗳 𝗺𝗶𝘀𝘀𝗲𝗱 $ 𝗼𝗽𝗽𝘁𝘆.

🟥🟥🟥 MISSED OPPORTUNITY 🟥🟥🟥

CS teams are close to the client.

They know the crucial context.

They’re already a trust voice.

And yet…

They’re often play only a support role—

handling renewals reactively

missing expansion oppties.

But here’s the shift:

𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 & 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 𝗮𝗿𝗲 𝗷𝘂𝘀𝘁 𝘀𝗮𝗹𝗲𝘀 𝗺𝗼𝘁𝗶𝗼𝗻𝘀.

𝗦𝗼, 𝘁𝗿𝗮𝗶𝗻 𝗖𝗦 𝘁𝗲𝗮𝗺 𝗼𝗻 𝗯𝗮𝘀𝗶𝗰 𝘀𝗮𝗹𝗲𝘀 𝗮𝗰𝘂𝗺𝗲𝗻.

➡️ Your CS team is sitting on a goldmine of oppty.

➡️ They just need one more skillset to unlock it.

🟨🟨🟨 THE SALES SKILLS CS NEEDS 🟨🟨🟨

✅ 𝗖𝗹𝗶𝗲𝗻𝘁 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿𝘆

Uncover real business goals and evolving pain.

✅ 𝗩𝗮𝗹𝘂𝗲 𝗔𝗿𝘁𝗶𝗰𝘂𝗹𝗮𝘁𝗶𝗼𝗻

Showcase outcomes & ROI, not just activity & reports.

✅ 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻

Spot needs early, test timing, assess budget allocation.

✅ 𝗠𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗔𝘀𝗸

Using finesse in proposing growth in partnership.

✅ 𝗢𝗯𝗷𝗲𝗰𝘁𝗶𝗼𝗻 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗼𝗻

Address resistance without eroding trust.

✅ 𝗔𝗰𝘁𝗶𝗼𝗻-𝗢𝗿𝗶𝗲𝗻𝘁𝗲𝗱 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁

Drive meaningful next steps to progress growth oppties.

When CS can

𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗜𝗔𝗟𝗜𝗭𝗘 𝗧𝗛𝗘 𝗧𝗥𝗨𝗦𝗧 𝗧𝗛𝗘𝗬'𝗩𝗘 𝗘𝗔𝗥𝗡𝗘𝗗

they shift from being a cost center to

becoming a true

𝗚𝗥𝗢𝗪𝗧𝗛 𝗘𝗡𝗚𝗜𝗡𝗘.

🟩🟩🟩 ACTION 🟩🟩🟩

If you’re a #CEO or #CRO

who wants your Customer Success team

to be capable of more…

▶️ LET’S TALK ◀️

We equip post-sales teams with the s

concepts, practices, and systems

to drive real commercial outcomes—

without losing their customer-first ethos.

Commercialize CS rapport and trust